Shipping & Returns
Returns
Because most TXGates products are custom-built to each customer's specifications, custom orders are non-refundable and non-returnable.
Standard (non-custom) products may be returned within 30 days of delivery, provided they are unused, uninstalled, and returned in their original packaging. Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or shipped in error by TXGates.
Refunds are issued only after the returned item has been received and inspected.
Shipping
TXGates currently ships within the contiguous United States (lower 48 states).
Shipping charges are calculated at checkout unless otherwise noted. Large or oversized items may ship via LTL freight carrier and may require delivery to a commercial address or customer pickup at the freight terminal.
Because many of our products are custom manufactured, shipping times vary depending on production schedules and product availability. Estimated ship dates are provided as a courtesy and are not guaranteed.
Freight Shipments & Damage
Customers are responsible for inspecting all freight shipments before signing the delivery receipt.
- Visible Damage: Any visible damage must be noted on the delivery receipt at the time of delivery and reported to TXGates within 24 hours.
- Concealed Damage: Damage discovered after unpacking must be reported to TXGates within 48 hours of delivery.
Please retain all original packaging and provide photographs of the damaged product, packaging, and shipping label to assist with the freight claim process.
Failure to report shipping damage within these timeframes may affect our ability to file a claim with the freight carrier.
Questions?
If you have any questions regarding your order, shipping, or returns, we're happy to help.
TXGates
info@txgates.com
(903) 938-8622